Common Questions

Q: Can I get a break on my insurance if I get an alarm system?
A: Most insurance companies give significant discounts to alarm owners who are monitored by a UL listed Monitoring Station. Call your agent.

Q:What is a monitored alarm system?
A: A monitored alarm system uses sensors and control electronics at your home or business to automatically communicate alarm events to a central monitoring facility (Central Station). The Central Station automatically receives coded information from your system which is recorded in our computer systems and analyzed by trained operators who call police, fire, and medical authorities to respond to the situation.

Q: Is an alarm system expensive?
A: The cost of an alarm system depends upon your individual needs. SOS is trained to work with you in identifying the most cost-effective system to meet your needs.

Q: What happens if my phone lines are cut?
A: A basic alarm system will not be able to communicate with the Central Station, but it will sound the siren on the premises. SOS Security can show you radio backup options that will overcome phone line problems.

Q: How do I know my system is working?
A: If your system is monitored, you can test your system by calling the Central Station and they will assist you. You can also ask SOS about TIMER TEST. This optional feature sends a test signal automatically on a regular schedule. If our computer does not receive the signal when expected, you and SOS are notified.

Q: How do I contact SOS Security
A: Select the "Mail to" address at the bottom of the page and you will get a prompt response. You are also welcome to call SOS Security.

Q: Are my telephone calls to the central station recorded?
A: Yes, calls between our Central Station operators and customers ensure the consistency and quality of our services

Q: Is the Security Central Station U.L.-listed?
A: Yes, the Central Station has been U.L.-listed for a number of years. Underwriters Laboratories (U.L.) is the leader in the certification and listing of Central Stations. In order to receive U.L. listing, Central Stations must meet demanding requirements for architectural and physical security features as well as emergency power, computer hardware and software and operator training. Many insurance companies require alarm monitoring to be performed by a U.L.-listed Central Station in order to qualify for significant premium discounts.

Q: What happens to my alarm system if the A.C. Power fails?
A: All SOS alarm systems have a backup battery that should run your alarm system for several hours in case commercial power fails. SOS offers an additional service where we can configure your system to automatically send a Power Fail signal to our Central Station which will be recorded in your alarm history. If you choose, we can notify you at any number when this happens. This is especially useful if you have a large food freezer, medical equipment, or special pets (tropical birds, fish, etc.).

The most important thing that you can do for your family or business is ask questions.  Few of your decisions have the potential impact that choosing your security or fire provider does.  Take the time to educate yourself and to research the companies in your area.