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Residential-Commercial Monitoring

Our monitoring station is located in Rockford, Minnesota and meets or exceeds all requirements for a UL Central Station for redundancy, equipment, alarm processing and training. The Stealth Optimum Security Central Station uses the ul-monitoringmost modern computer and telecommunication technology in combination with highly trained human operators to analyze and respond to electronic signals originating from a customers alarm system installed in homes and businesses.

Alarm signals from customer systems originate in sensors located on the premises: smoke detectors, motion detectors, glass-break detectors, and door & window contacts. The alarm system then automatically initiates communication with the Central Station, either through the normal telephone system or by radio transmission. Some alarm systems use both.

After initial analysis by the computer, all information about the customer system and the current alarm signal is automatically sent to a highly trained human operator for further evaluation and action. Although computers are important, the human element is vital in providing SOS customers with the best possible service. That special touch of a caring operator can make all the difference in re-assuring a frightened child or confused elderly person.

Reliable Protection Around The Clock

Operators analyze all information from the computer, from contacting individuals at the premises and other designated persons. Then the appropriate action is taken by the operator which may include contacting Police, Fire, or Medical authorities as directed by the computer database information for each individual customer. Additional contact is made with authorities and responsible persons throughout the handling of the alarm event until a final resolution is achieved. All actions taken by the operators are automatically logged in the computer database with exact date and times. All voice communication between the operators and all other persons is digitally recorded and time stamped to provide complete documentation of the handling of all alarm events.

The Stealth Optimum Security Central Station uses triple redundant computers running the industry standard software, Mastermind, by Monitoring Automation Systems. Either of the computers is capable of performing the entire computing task both monitoring and accounting. If the operating computer were to fail, the standby computer is activated in seconds with no loss of information or processing capability.

Electrical power to the entire Central Station is derived from Uninterrupted Power Systems UPS's which are fed from either two commercial substations or from on site generators. This system has allowed the Central Station to remain in operation for days during storms when the surrounding areas were without electrical power.

The Stealth Optimum Security Central Station is a combination of the newest technology and highly trained human operators, all focused on providing our customers with the very best in alarm monitoring services.

UL Monitoring

One important way the expert engineers at UL help is by creating UL Standards and conducting rigorous safety testing and certification of products to those Standards. Products that are consistently compliant with the Standards established by UL carry the UL Mark for easy identification by consumers. To use the Mark, manufacturers submit to periodic testing by UL engineers to check for continuous product compliance. You can place confidence in the integrity of the UL Mark on products you purchase.

In addition to purchasing products with the UL Mark, you can leverage this section to learn about safety, evaluate your own use of common household products, and audit the safety of your home and workplace. In addition, you can protect your loved ones -- both children and older adults -- by evaluating products and places with special attention to their specific needs.
 

Need Help? Call Us For Service!

(715) 483-3900

Service Areas

Polk County              Taylor Falls
Burnett County         Chisago
Saint Croix County
  Lindstrom
Saint Croix Falls      Wyoming
Balsam Lake           North Branch
Osceola                    Forest Lake
Amery
Turtle Lake                       
New Richmond       
Luck                           
Frederic
Siren
Webster
Danbury

Surrounding Areas
Call for Service!

Contact Us

Stealth Optimum Security
730 North Hamilton Street
St. Croix Falls, WI 54024

Phone: (715) 483-3900

Give us a call anytime. We look forward to serving you!

Monday - Friday
8:00am - 5:00pm CST

 

 

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