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Security FAQ
The most important thing that you can do for your family or business is ask questions.  Few of your decisions have the potential impact that choosing your security or fire provider does.  Take the time to educate yourself and to research the security companies in your area.

Common Questions

Q: Can I get a break on my insurance if I get an alarm system?
A: Most insurance companies give significant discounts to alarm owners who are monitored by a UL listed Monitoring Station. Call your agent.  

Q: What is a monitored alarm system?
A: A monitored alarm system uses sensors and control electronics at your home or business to automatically communicate alarm events to a central monitoring facility (Central Station). The Central Station automatically receives coded information from your system which is recorded in our computer systems and analyzed by trained operators who call police, fire, and medical authorities to respond to the situation.

Q:
Is an alarm system expensive?
A: The cost of an alarm system depends upon your individual needs. Stealth Optimum Security is trained to work with you in identifying the most cost-effective system to meet your needs.

Q:
What happens if my phone lines are cut?
A: A basic alarm system will not be able to communicate with the Central Station, but it will sound the siren on the premises. Stealth Optimum Security can show you radio backup options that will overcome phone line problems.

Q: How do I know my system is working?
A: If your system is monitored, you can test your system by calling the Central Station and they will assist you. You can also ask Stealth Optimum Security about TIMER TEST. This optional feature sends a test signal automatically on a regular schedule. If our computer does not receive the signal when expected, you and Stealth Optimum Security are notified. 

Q: How do I contact Stealth Optimum Security?
A: Select the "Contact Us" category at the top of the page and you will get a prompt response. You are also welcome to call Stealth Optimum Security.

Q:
Are my telephone calls to the central station recorded?
A: Yes, calls between our Central Station operators and customers ensure the consistency and quality of our services

Q: Is the Security Central Station U.L.-listed?
A: Yes, the Central Station has been U.L.-listed for a number of years. Underwriters Laboratories (U.L.) is the leader in the certification and listing of Central Stations. In order to receive U.L. listing, Central Stations must meet demanding requirements for architectural and physical security features as well as emergency power, computer hardware and software and operator training. Many insurance companies require alarm monitoring to be performed by a U.L.-listed Central Station in order to qualify for significant premium discounts.

Q: What happens to my alarm system if the A.C. Power fails?
A: All Stealth Optimum Security alarm systems have a backup battery that should run your alarm system for several hours in case commercial power fails. Stealth Optimum Security offers an additional service where we can configure your system to automatically send a Power Fail signal to our Central Station which will be recorded in your alarm history. If you choose, we can notify you at any number when this happens. This is especially useful if you have a large food freezer, medical equipment, or special pets (tropical birds, fish, etc.).

 
 

Need Help? Call Us For Service!

(715) 483-3900

Service Areas

Polk County              Taylor Falls
Burnett County         Chisago
Saint Croix County
  Lindstrom
Saint Croix Falls      Wyoming
Balsam Lake           North Branch
Osceola                    Forest Lake
Amery
Turtle Lake                       
New Richmond       
Luck                           
Frederic
Siren
Webster
Danbury

Surrounding Areas
Call for Service!

Contact Us

Stealth Optimum Security
730 North Hamilton Street
St. Croix Falls, WI 54024

Phone: (715) 483-3900

Give us a call anytime. We look forward to serving you!

Monday - Friday
8:00am - 5:00pm CST

 

 

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