The most important thing that you can do for your family or business is ask questions. Few of your decisions have the potential impact that choosing your security or fire provider does. Take the time to educate yourself and to research the security companies in your area.

Can I get a break on my insurance if I get an alarm system?

Most insurance companies give significant discounts to alarm owners who are monitored by a UL listed Monitoring Station. Call your agent.

What is a monitored alarm system?

A monitored alarm system uses sensors and control electronics at your home or business to automatically communicate alarm events to a central monitoring facility (Central Station). The Central Station automatically receives coded information from your system which is recorded in our computer systems and analyzed by trained operators who call police, fire, and medical authorities to respond to the situation.

Is an alarm system expensive?

The cost of an alarm system depends upon your individual needs. Stealth Optimum Security is trained to work with you in identifying the most cost-effective system to meet your needs.

What happens if my phone lines are cut?

A basic alarm system will not be able to communicate with the Central Station, but it will sound the siren on the premises. Stealth Optimum Security can show you radio backup options that will overcome phone line problems.

How do I know my system is working?

If your system is monitored, you can test your system by calling the Central Station and they will assist you. You can also ask Stealth Optimum Security about TIMER TEST. This optional feature sends a test signal automatically on a regular schedule. If our computer does not receive the signal when expected, you and Stealth Optimum Security are notified.

Are my telephone calls to the central station recorded?

Yes, calls between our Central Station operators and customers ensure the consistency and quality of our services

Is the Security Central Station U.L.-listed?

Yes, the Central Station has been U.L.-listed for a number of years. Underwriters Laboratories (U.L.) is the leader in the certification and listing of Central Stations. In order to receive U.L. listing, Central Stations must meet demanding requirements for architectural and physical security features as well as emergency power, computer hardware and software and operator training. Many insurance companies require alarm monitoring to be performed by a U.L.-listed Central Station in order to qualify for significant premium discounts.

What happens to my alarm system if the A.C. Power fails?

All Stealth Optimum Security alarm systems have a backup battery that should run your alarm system for several hours in case commercial power fails. Stealth Optimum Security offers an additional service where we can configure your system to automatically send a Power Fail signal to our Central Station which will be recorded in your alarm history. If you choose, we can notify you at any number when this happens. This is especially useful if you have a large food freezer, medical equipment, or special pets (tropical birds, fish, etc.).

What is “Proprietary Equipment”?

The commonly accepted definition of “proprietary”, related to products, is something that is used, produced, or marketed under exclusive legal rights of the manufacturer.

Stealth Optimum Security sells only non-proprietary alarm equipment that can be purchased, serviced or monitored by “any” qualified integrator or contractor giving the owner choice of service providers. Most all security alarm equipment on the market is non-proprietary – which is a good thing when it comes time to change service providers.

Don’t Be Limited

Proprietary alarm dealerships are designed to eliminate choices by providing support, service and equipment to exclusive area dealers only. Unlike non- proprietary equipment, parts and support are not accessible to qualified security companies not under their agreement. This works well for the factory and dealers, not so much for the customer. Even if you own the system, changing providers usually requires purchasing a new system.

DMP, Simplex and EST are a few examples of proprietary alarm system manufacturers. Ask for non-proprietary equipment.